Frequently asked questions
Selling
Why aren't my items showing up on the Shop?
Make sure you've connected your Stripe account. Go to Dashboard > Settings > Cashout.
How much should I sell my stuff for?
In general, buyers will be looking to pay less than retail price. However, to be fair and competitve with other sellers, you should list your item for close to how much you paid for it, whatever that threshold is for you.
How should I package my shipments?
In general, package things safely so they will not break in transit. Sometimes a bubble mailer may not be enough. Instead of buying new materials for packing, consider recyling stuff you already have. If you need some ideas check out our dedicated blog post.
What am I allowed to sell on Glou Marketplace?
- Anything that is new and unused, you're good to go. But remember, new means you have not touched it with even your finger. Once your finger is on it, you need to disclose the item as swatched.
- Unless it's brand new, anything with a wand is a general no-no. There is no way to clean a lipgloss or mascara.
- Pressed powder can be sanitized. You can wipe the top layer off with a tissue and spritz the pan with some rubbing alcohol.
- Lipsticks/stick products can be sanitized. Wipe the top layer off and dip the bullet into a shot glass of rubbing alcohol.
- Products that are in a pump are great because they aren't exposed to as much air and you don't make direct contact with the bulk of the product.
- Products in a jar... it depends. It's up to your best judgement. Personally, I'm okay using blush from a jar, but I'm a little more wary of a used moisturizer, where someone would have dipped their fingers in and out of a jar.
- Pencils/ products you can sharpen are awesome because all you really have to do is sharpen the outer layer away.
How do I get verified?
Your account will be reviewed after the first time you post items for sale.
ISOs
General
Is Glou Marketplace available outside of the US?
At the moment the site is optimized for operations within the US.
Does it cost anything to join?
Nope! It's free!
Is there a mobile app?
At this time there is no dedicated mobile app, but the web app is optimized for mobile use. Having an app available for download in an app store (iOS and Android) will be something we look at in the near future.
What is Glou Marketplace?
Glou Marketplace is a marketplace that makes it easy to buy and sell beauty products from other beauty lovers.
Why isn't PayPal available anymore?
- Reintroducing PayPal is definitely something we're going to look into for the future because we know that many of you are most comfortable with PayPal. We've done a lot of research and if we weren't confident that Stripe was the way to go we wouldn't have done it.
What is Glou Guarantee and how does it work? (Buyer protection)
Are the products new/used/swatched...?
All of the above. Most items are new and unused, but sellers are required to indicate product condition.
Shopping
How are payments processed on the Marketplace? Is it safe?
Payments are processed by Stripe which means that their super-fancy-new-age-anti-fraud-bad-guy-catching-technology is behind every transaction. Read all about it here.
What kinds of items will I find on glou//marketplace?
- Brand name makeup, skincare, and beauty related items
- Anything that is new and unused, you're free to sell. But remember, new means you have not touched it with even your finger. Once your finger is on it, you need to disclose the item as swatched.
- Unless it is brand new, anything with a wand is a general no-no. There is no way to clean a lipgloss or mascara.
- Pressed powder can be sanitized (to a degree). You can wipe the top layer off with a tissue and spritz the pan with some rubbing alcohol.
- Lipsticks/stick products can be sanitized (to a degree). Wipe the top layer off and dip the bullet into a shot glass of rubbing alcohol.
- Products that are in a pump are great because they aren't exposed to as much air and you don't make direct contact with the bulk of the product.
- Products in a jar... it depends. It's up to your best judgement. Personally, I'm okay using blush from a jar, but I'm a little more wary of a used moisturizer, where someone would have dipped their fingers in and out of a jar.
- Pencils/ products you can sharpen are awesome because all you really have to do is sharpen the outer layer away.
If you are still uncomfortable with the idea of not buying something with zero risk of contamination, rehomed makeup may not be for you. But if you have ever had your makeup done using makeup that wasn't yours (department store counter for example)... it's not much different from buying from a trusted seller.
How do I know a seller is legit?
Before items can even be seen on the marketplace, every seller has to connect a Stripe account. Signing up for a Stripe accounts involves submitting personal information that is verified by Stripe.