Frequently asked questions

Selling

Why aren't my items showing up on the Shop?


Make sure you've connected your Stripe account. Go to Dashboard > Settings > Cashout.




How much should I sell my stuff for?


In general, buyers will be looking to pay less than retail price. However, to be fair and competitve with other sellers, you should list your item for close to how much you paid for it, whatever that threshold is for you. Still don't have a good idea? Read this blog post for more details.




How should I package my shipments?


In general, package things safely so they will not break in transit. Sometimes a bubble mailer may not be enough. Instead of buying new materials for packing, consider recyling stuff you already have. If you need some ideas check out our dedicated blog post.




What am I allowed to sell on Glou Marketplace?


You can sell anything related to beauty or lifestyle subscription boxes. For beauty related items, read on for some general guidelines...

- Anything that is new and unused, you're good to go. But remember, new means you have not touched it with even your finger. Once your finger is on it, you need to disclose the item as swatched.
- Unless it's brand new, anything with a wand is a general no-no. There is no way to clean a lipgloss or mascara.
- Pressed powder can be sanitized. You can wipe the top layer off with a tissue and spritz the pan with some rubbing alcohol.
- Lipsticks/stick products can be sanitized. Wipe the top layer off and dip the bullet into a shot glass of rubbing alcohol.
- Products that are in a pump are great because they aren't exposed to as much air and you don't make direct contact with the bulk of the product.
- Products in a jar... it depends. It's up to your best judgement. Personally, I'm okay using blush from a jar, but I'm a little more wary of a used moisturizer, where someone would have dipped their fingers in and out of a jar.
- Pencils/ products you can sharpen are awesome because all you really have to do is sharpen the outer layer away.
Again, these methods may not be 100%, but buying something swatched from one other person is still way less gross than trying on makeup at the store (in my opinion). (You don't have to spend long inside a makeup store to see someone put lipstick on their lips, or even mascara straight from the floor sample to their eye.) If you are still uncomfortable with the idea of not buying something with zero risk of contamination, rehomed makeup may not be for you. But if you have ever had your makeup done using makeup that wasn't yours (department store counter for example)... it's not much different from buying from a trusted seller.




How do I get verified?


Your account will be reviewed after the first time you post items for sale. The best way to be verified is to make sure that you do the following: - Upload a profile picture - Fill in a brief bio - Take original photos of your products and fill in each listing as fully as possible




How do I set up my account?


Check out this step-by-step guide!





ISOs


General

Where can I find the community guidelines/terms of use?


R I G H T H E R E. :D




Is Glou Marketplace available outside of the US?


At the moment the site is optimized for operations within the US. If you are located elsewhere like Canada, and are willing to ship to the US, you may sell on the Marketplace using the flat rate shipping fee option. The USPS calculator will not work and therefore you will not be able to generate shipping labels from the platform. All prices are in USD.




Does it cost anything to join?


Nope! It's free! If you're selling with us: - Listing is free - Stripe takes a transaction fee of 2.99% - We take a commission of 5% (this is MUCH lower than other marketplaces)




Is there a mobile app?


At this time there is no dedicated mobile app, but the web app is optimized for mobile use. Having an app available for download in an app store (iOS and Android) will be something we look at in the near future.




What is Glou Marketplace?


Glou Marketplace is a marketplace that makes it easy to buy and sell beauty products from other beauty lovers. It's the only dedicated marketplace to makeup, skincare, and beauty related items. As a Shopper it's easy to search for what you're looking for, add items to your cart, and checkout in a single transaction. If what you're looking for isn't available for sale at the moment, you can list it as an "In Search Of" aka ISO and as soon as someone posts one for sale or swap, they'll be alerted that you are looking for that item. As a Seller it's easy to list items you have available for sale. Upload multiple products at a time, and an automatically generated shipping label is created when your item sells. If you're interested in swapping products, that's allowed too, but it is at your own risk. You won't be protected by Glou Guarantee's 110% money-back buyer protection.




Why isn't PayPal available anymore?


- When we moved our site over from the previous version to this one, in order to get the big upgrades in functionality, we had to let PayPal go. From the techy-codey-side, PayPal just doesn't have as seamless of a solution for the user experience. For example, before if you wanted to buy multiple items from someone, you would have to pay for each item as a seperate transaction. Now, you can add everything into your cart and checkout in one go. - To cover the buyer/seller protection that many of you liked about PayPal, we have introduced our own money-back protection. If what you received is not what was described, you'll get refunded. You just have to report it within 3 days of receiving the item. Our policy gets you your money back without the hassle, and in a much shorter time-frame. - Additionally, for buyer/seller peace of mind, we have an improved reviews system. You will be able to see reviews on the item page, so you decide whether or not you would like to transact with the seller without leaving the page.

- Reintroducing PayPal is definitely something we're going to look into for the future because we know that many of you are most comfortable with PayPal. We've done a lot of research and if we weren't confident that Stripe was the way to go we wouldn't have done it.




What is Glou Guarantee and how does it work? (Buyer protection)


Glou Guarantee is our in-house buyer protection program. If what you purchased arrives and does not match what was described you will get 110% of your money-back. It's not common for things to go wrong, but it feels horrible when it does. We just want to give a little bonus as a pick-me-up to help make things right. Discrepancies must be reported withhin 3 days of delivery.




Are the products new/used/swatched...?


All of the above. Most items are new and unused, but sellers are required to indicate product condition. If you purchase any swatched/used products, make sure that item is something that a makeup artist would be able to sanitize and safely use between clients. We encourage all buyers to leave seller reviews, and people who break the rules, that are in place to protect the whole community will be banned permanently.





Shopping

How are payments processed on the Marketplace? Is it safe?


Payments are processed by Stripe which means that their super-fancy-new-age-anti-fraud-bad-guy-catching-technology is behind every transaction. Read all about it here.




What kinds of items will I find on glou//marketplace?


- Brand name makeup, skincare, and beauty related items - Subscription box items - Small batch independent brand makeup In general, most items sold on Glou Marketplace are brand new or swatched. The condition of the item will always be listed and you are always welcome to request proof of purchase from the seller. For beauty related items, these are the guidelines that I have put in place for Sellers...

- Anything that is new and unused, you're free to sell. But remember, new means you have not touched it with even your finger. Once your finger is on it, you need to disclose the item as swatched.
- Unless it is brand new, anything with a wand is a general no-no. There is no way to clean a lipgloss or mascara.
- Pressed powder can be sanitized (to a degree). You can wipe the top layer off with a tissue and spritz the pan with some rubbing alcohol.
- Lipsticks/stick products can be sanitized (to a degree). Wipe the top layer off and dip the bullet into a shot glass of rubbing alcohol.
- Products that are in a pump are great because they aren't exposed to as much air and you don't make direct contact with the bulk of the product.
- Products in a jar... it depends. It's up to your best judgement. Personally, I'm okay using blush from a jar, but I'm a little more wary of a used moisturizer, where someone would have dipped their fingers in and out of a jar.
- Pencils/ products you can sharpen are awesome because all you really have to do is sharpen the outer layer away. Again, these methods may not be 100%, but buying something swatched from one other person is still way less gross than trying on makeup at the store (in my opinion). (You don't have to spend long inside a makeup store to see someone put lipstick on their lips, or even mascara straight from the floor sample to their eye.)
If you are still uncomfortable with the idea of not buying something with zero risk of contamination, rehomed makeup may not be for you. But if you have ever had your makeup done using makeup that wasn't yours (department store counter for example)... it's not much different from buying from a trusted seller.




How do I know a seller is legit?


Before items can even be seen on the marketplace, every seller has to connect a Stripe account. Signing up for a Stripe accounts involves submitting personal information that is verified by Stripe.





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