frequently asked questions.

general

What is Glou Beauty?


Glou is a dedicated marketplace where beauty lovers can rehome their underloved products.
We are on a mission to reimagine e-commerce for beauty lovers in an age of conscious consumerism.
We believe that the most impactful way to combat hyperconsumerism is to reduce demand for new products by rehoming what's already out there. (Because we're a little too addicted to shopping for beauty to quit cold-turkey.)
PS Glou is pronounced "glow" not "glue". Look, we're a startup and there's a reason so many startups are a series of unpronounceable consonants or a bunch of vowels. Sometimes we have to make up words to get the domain 😉 About Us




What will I find on Glou Marketplace?


Buyers: You'll find products of all sizes (sample-sized, minis, and full-size products) and of various condition (new, swatched, used) from our sellers from the brands you know and love. We make it easy to browse marketplace options and always provide a link to the product from the official brand website incase you want to check it out, read the reviews, or purchase new from the manufacturer or retailer.
Sellers: Whether you're drowning in subscription box items, bought one too many "back-ups", or you got a foundation that just isn't right, you can sell it on Glou. You can list any product that is sold by a beauty speciality retailer or in the beauty section of a store.




Glou Guarantee - Buyer protection:


We have our own buyer protection guarantee. If what you purchased arrives and doesn't match what was described, for example, it was used, when it was listed as new, or is travel-sized when it was stated as a full-size, contact us within 3 days of receipt of your package and we will help set things right. We will refund you 100% of your money, minus shipping costs, plus give you a bonus 10% for credit towards your next purchase.
For example: If you bought a $100 palette, paid $5 for shipping, Glou would refund you $100, plus give you $10 credit in your account.
PS We have a zero-tolerance policy for counterfeit products. They are not allowed to be sold under any circumstances on our platform and will result in a permanent ban from our platform.
Contact customer care if an issue arises.




New/Used/Swatched | Product conditions defined:


New: New, never opened.
Swatched: New-ish, but opened for the purpose of testing (swatching).
Used: If it's not new, and it's not swatched, it's used. Sellers must disclose additional information about the condition of the product in their listing description.




Is it safe to buy pre-owned/used products?


Buyers assume the risks associated with purchasing pre-owned products. If you do choose to purchase swatched/used products, please make sure that that item is one that a makeup artist would be able to sanitize and safely use between clients, and that you research the methods to reduce health risks associated with sharing beauty products.
By agreeing to use our platform, you understand that transacting on Glou is at your own risk. We are continually exploring ways to mitigate risks for users. Terms and conditions.




What are you doing about fakes/counterfeits?


We have a zero-tolerance policy for counterfeit products.
Sellers may not knowingly or unknowingly sell counterfeits of any kind on Glou Marketplace and doing so will result in a permanent from our platform. It is also illegal and we reserve the right to pass your information onto the appropriate authorities.




Period After Opening / Expiry Dates:


If a product has an expiry date, the seller must disclose this date in the description of their listing. Most beauty products if left unopened have a shelf-life of 2-3 years. Once opened, the manufacturer has a period after opening date (a little symbol of a jar with its lid open with a number) that tells you how long the product is expected to remain stable (measured in months). Since beauty products do not last forever, we ask that sellers not sell items that have been in their possession for more than 1-2 years. It's better to rehome products sooner rather than later!




Can I join if I'm not in the United States?


Unfortunately for the time being, our platform is only available to buyers and sellers located in the United States. The only exception is for sellers located in Canada. People in Canada may set up a seller profile, as long as they are willing to ship to the US. There are no shipping options outside of the US upon checkout. Our payouts system is only configured for bank accounts located in the US and Canada.





selling

What is included in the price?


Delivery, set up and take down are included in the greeting fee. Once the order is confirmed and payment is made all you have to do is enjoy your display for 24 hours.




How do I know my date is available?


You can view the availiable dates by selecting a sign on our bookings page or feel free to call with your request to confirm the items you would like in your display and that they are available for your date. We will also help you to customize the greeting to your special recipient.




What is you are booked on the date I would like?


We will do our best to accommodate your request. As long as we have inventory available for your date we will come up with a display you will enjoy.




Can I place a special order?


We will accommodate special orders that are placed at least 10 days before the delivery date. Surcharges may apply depending on the order. Please call and we’ll make arrangements to delivery what you need when you need it.




Can I keep the greeting longer than 24 hours?


Yes, an additional fee will apply.




When is payment due?


Payments are due at the time of the order. We accept all cards through Square and cash payments through Venmo.




Does someone need to be there for delivery?


We provide contactless delivery and pick up, no one needs to be at the delivery site, unless there are special circumstances that prevent us from access to the property, or a payment is due.




What is your policy for damaged goods?


Once the greeting is delivered, you are responsible for all items in the display. We will text you when the delivery is complete. Damaged or missing items are charged at the full retail value (approx. $10 per item). Please do not move or remove any item.




What is your refund policy?


Refunds will be issued only if weather does not permit delivery and we cannot reschedule. Refund will also be issued at 50%, if you cancel an order at least 24 hours before your delivery date and it cannot be rescheduled.




No refunds will be issued:


  • If you special order items.
  • If the homeowner or recipient stops up from putting up the display.
  • If the homeowner or recipient calls us to remove the display.
  • If the wrong address is provided on the order.
  • If we are not able to get to the property, because of a security guard/gate.
  • If the delivery crew feels unsafe or intimidated at the delivery site.
  • Any other reason that is beyond our control





What signs are permitted?


Happy Yard Savannah reserves the right to refuse any order that is political, controversial, lewd or disrespectful. Our signs are meant to be celebratory and any other purpose is up to our discretion to refuse the order.





shopping

How does shipping work?


Shipping is calculated on a per seller per order basis. Each seller sets their own flat-rate to help cover shipping costs. Sellers are responsible for covering actual shipping costs. Whether you are purchasing one item or ten, you will be charged the same amount for shipping. Sellers are not required to provide tracking, but you should expect your package to be delivered within 14 days of ordering. If you have not seen your package within 14 days business days please contact customer care.




Glou Guarantee - Buyer protection:


We have our own buyer protection guarantee. If what you purchased arrives and doesn't match what was described, for example, it was used, when it was listed as new, or is travel-sized when it was stated as a full-size, contact us within 3 days of receipt of your package and we will help set things right. We will refund you 100% of your money, minus shipping costs, plus give you a bonus 10% for credit towards your next purchase.
For example: If you bought a $100 palette, paid $5 for shipping, Glou would refund you $100, plus give you $10 credit in your account.
PS We have a zero-tolerance policy for counterfeit products. They are not allowed to be sold under any circumstances on our platform and will result in a permanent ban from our platform.
Contact customer care if an issue arises.




New/Used/Swatched | Product conditions defined:


New: New, never opened.
Swatched: New-ish, but opened for the purpose of testing (swatching).
Used: If it's not new, and it's not swatched, it's used. Sellers must disclose additional information about the condition of the product in their listing description.




Is it safe to buy pre-owned/used products?


Buyers assume the risks associated with purchasing pre-owned products. If you do choose to purchase swatched/used products, please make sure that that item is one that a makeup artist would be able to sanitize and safely use between clients, and that you research the methods to reduce health risks associated with sharing beauty products.
By agreeing to use our platform, you understand that transacting on Glou is at your own risk. We are continually exploring ways to mitigate risks for users.




Are items in my cart reserved?


No. So if you know you *really* want something, make sure you check out sooner rather than later!